Shipping policy
1. Shipping Overview
We offer shipping within the United Kingdom. Delivery options, costs, and estimated delivery times are clearly displayed at checkout before you complete your purchase.
Please note that delivery times are estimates and may vary due to factors beyond our control.
2. Shipping Destinations
We currently ship to addresses within the United Kingdom only.
We do not deliver to PO Boxes or BFPO addresses unless explicitly stated at checkout.
3. Processing Time
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Orders are usually processed within 1–2 business days
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Orders placed on weekends or public holidays will be processed on the next business day
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Once your order has been dispatched, you will receive a confirmation email
4. Delivery Options & Estimated Times
Delivery options may vary depending on your location and the shipping method selected at checkout.
Typical delivery times are:
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Standard Delivery: 5–7 business days
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Express Delivery: 3–5 business days
Delivery times are estimates and are not guaranteed.
5. Shipping Costs
Shipping costs are calculated and displayed at checkout before payment is completed.
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Free Shipping may be available for selected orders or promotions
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Standard and Express Delivery are available for an additional fee
All applicable charges will be shown clearly before you place your order.
6. Tracking Information
Where tracking is available, a tracking number will be provided once your order has been dispatched.
Tracking updates may take up to 48 hours to appear after dispatch.
7. Delays & Unforeseen Circumstances
Occasionally, delivery delays may occur due to:
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Courier delays
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Weather conditions
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Public holidays
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High seasonal demand
We are not responsible for delays caused by circumstances beyond our control, but we will always assist you in tracking your order.
8. Incorrect Address
Please ensure that all delivery details are correct at checkout.
We are not responsible for:
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Delays or failed deliveries caused by incorrect or incomplete addresses provided by the customer
If an order is returned to us due to an incorrect address, additional shipping charges may apply to resend the order.
9. Lost or Missing Parcels
If your order appears to be lost or has not arrived within the expected delivery timeframe, please contact us at:
We will investigate the issue and work with the courier to resolve it as quickly as possible.
10. Customs & Duties
Orders shipped within the United Kingdom are not subject to customs duties or import taxes.
11. Contact Us
If you have any questions about shipping or delivery, please contact our support team: