Terms of service
1. Introduction
These Terms of Service (“Terms”) govern your use of this website and the purchase of products from our online store.
By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our website.
2. Business Information
This website is operated by us. Our business name, registered address, and contact details are clearly displayed on our website.
For any questions, please contact us at:
📧 support@neckzen.co.uk
3. Eligibility
To place an order on this website, you must:
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Be at least 18 years old
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Provide accurate and complete information
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Use a valid payment method authorised by you
4. Products & Descriptions
We make every effort to ensure that product descriptions, images, and specifications are accurate.
However:
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Product images are for illustrative purposes only
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Minor variations may occur
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We do not guarantee that colours or displays appear exactly the same on all devices
This does not affect your statutory rights.
5. Pricing & Payment
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All prices are shown in GBP (£) unless stated otherwise
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Prices include VAT where applicable
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Delivery costs are shown separately at checkout
We reserve the right to change prices at any time, but changes will not affect orders already confirmed.
Payment must be completed in full before dispatch.
6. Orders & Contract Formation
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Placing an order constitutes an offer to purchase
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You will receive an order confirmation email
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A legally binding contract is formed only once your order has been accepted and dispatched
We reserve the right to refuse or cancel any order, including due to errors in pricing or availability.
7. Delivery
Delivery options, costs, and estimated delivery times are displayed at checkout.
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Delivery times are estimates and not guaranteed
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Delays may occur due to circumstances beyond our control
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Risk passes to you once the product has been delivered
8. Right to Cancel (Consumer Contracts Regulations)
You have the right to cancel your order within 14 days of receiving your item, without giving any reason.
Full details on cancellations, returns and refunds can be found in our Return & Refund Policy.
9. Returns & Refunds
Returns and refunds are handled in accordance with:
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UK Consumer Contracts Regulations
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UK Consumer Rights Act 2015
Please refer to our Return & Refund Policy for full details.
10. Faulty or Defective Goods
If a product is faulty, damaged, or not as described, you are entitled to remedies under UK consumer law, including:
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Repair
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Replacement
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Refund
This applies regardless of any warranty period.
11. Acceptable Use
You agree not to:
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Use the website for unlawful purposes
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Attempt to interfere with site security or functionality
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Copy, distribute, or exploit website content without permission
12. Intellectual Property
All content on this website, including text, images, logos, and design, is owned by us or licensed to us.
You may not reproduce, copy, or use any content without prior written consent.
13. Limitation of Liability
Nothing in these Terms limits or excludes liability where it would be unlawful to do so.
We are not liable for:
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Indirect or consequential losses
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Loss of profit, data, or business opportunities
Our liability is limited to the maximum extent permitted by UK law.
14. Personal Data & Privacy
Your personal data is processed in accordance with our Privacy Policy and UK GDPR requirements.
15. Changes to These Terms
We may update these Terms from time to time.
The version in force at the time of your order will apply.
16. Governing Law & Jurisdiction
These Terms are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
17. Contact Information
If you have any questions about these Terms, please contact us: